[section class=”amlab_dvbg”]

[row v_align=”middle”]

[col span=”6″ span__sm=”12″ animate=”fadeInLeft”]

[ux_image id=”1658″ image_size=”original” margin=”0px -15px 0px 0px” visibility=”show-for-small”]

[ux_html]

Enterprise Cloud Contact Center
Reduce TCO by 60%

Deploy enterprise-grade call center solution within 24 hours. No hardware investment, no licensing fees, no maintenance team required.

• Zero upfront infrastructure costs
• 99.9% uptime SLA with global redundancy
• Seamless CRM integration with 50+ platforms
• Enterprise-grade security & compliance

[/ux_html]
[button text=”Start Free Trial” letter_case=”lowercase” radius=”99″ target=”_blank” class=”amlab_contactusbtn”]

[/col]
[col span=”6″ span__sm=”12″ animate=”fadeInRight”]

[ux_image id=”1658″ image_size=”original” visibility=”hide-for-small”]

[/col]

[/row]

[/section]
[section class=”amlab_sp30″]

[row v_align=”middle” h_align=”center”]

[col span=”7″ span__sm=”12″ class=”pb-0″]

[ux_text text_align=”center” text_color=”rgb(38, 37, 44)”]

Complete Cloud Call Center Solution for Modern Businesses

[/ux_text]

[/col]
[col span=”9″ span__sm=”12″]

[ux_text text_align=”center”]

FlyFone Cloud Call Center is a comprehensive cloud telephony solution that enables your business to launch immediately without hardware investment, software licensing fees, or implementation and maintenance teams. Save money, resources, and valuable time through our hosted contact center/call center solution.

[/ux_text]

[/col]

[/row]
[row class=”amlab_flexmob”]

[col span=”5″ span__sm=”12″]

[ux_image id=”1657″ image_size=”original”]

[/col]
[col span=”7″ span__sm=”12″ padding=”0px 0px 0px 50px” padding__sm=”0px 0px 0px 0px”]

[ux_text text_color=”rgb(38, 37, 44)” class=”amlab_ngrad”]

What is a Cloud Call Center?

[/ux_text]
[ux_text font_size=”2.4″ text_color=”rgb(127, 128, 148)” class=”amlab_justify”]

A Cloud Call Center is a telephony solution hosted in the cloud environment, supported by a third-party service provider. This solution allows businesses to operate a call center without investing in hardware infrastructure, saving costs and providing flexibility in scaling operations.
A complete cloud call center includes core technologies such as Automatic Call Distribution (ACD) and Interactive Voice Response (IVR) systems, along with additional modules like workforce management, analytics, and many other features.

[/ux_text]

[/col]
[col span__sm=”12″]

[ux_html]

CRITERIA	FLYFONE CLOUD CALL CENTER	TRADITIONAL CALL CENTER
Initial Cost	No hardware investment, no software licensing fees	Large investment in hardware, software, and licenses
Scalability	Easily scale up or down according to actual needs	Limited by existing infrastructure
Remote Work	Agents can work from anywhere with internet connection	Usually requires agents to work in the office
Flexibility	Easy integration with other applications and adding new communication channels	Complex and costly integration
Maintenance & Updates	Automatically managed by the provider	Requires internal IT team
Reliability	High availability with redundant systems	Dependent on on-premise infrastructure

[/ux_html]
[ux_image id=”1659″ image_size=”original”]

[/col]

[/row]

[/section]
[section class=”amlab_ffbg”]

[row h_align=”center”]

[col span=”10″ span__sm=”12″ animate=”fadeInDown”]

[ux_text text_align=”center” text_color=”rgb(255, 247, 230)”]

How we work

[/ux_text]
[ux_text text_align=”center” text_color=”rgb(244, 244, 246)” class=”amlab_homtitle”]

A simple, yet powerful and efficient process

[/ux_text]

[/col]
[col span=”11″ span__sm=”12″]

[ux_video url=”https://www.youtube.com/watch?v=MmRxtXwTho4″ class=”amlab_autovid”]

[/col]

[/row]

[/section]
[section class=”amlab_sp30″]

[row v_align=”middle” h_align=”center”]

[col span=”7″ span__sm=”12″ class=”pb-0″]

[ux_text font_size=”1.5″ text_align=”center” text_color=”rgb(38, 37, 44)” class=”amlab_homtex”]

Key Features of Cloud Call Center vs. Traditional Call Centers

[/ux_text]

[/col]

[/row]
[row class=”amlab_flexmob”]

[col span=”5″ span__sm=”12″]

[ux_image id=”1665″ image_size=”original”]

[/col]
[col span=”7″ span__sm=”12″ padding=”0px 0px 0px 50px” padding__sm=”0px 0px 0px 0px”]

[ux_text text_color=”rgb(38, 37, 44)” class=”amlab_ngrad”]

ACD – Automatic Call Distributor

[/ux_text]
[ux_text text_color=”rgb(127, 128, 148)” class=”amlab_justify”]

Automatic Call Distribution (ACD) is a common tool in the telecommunications industry, typically found in offices handling large volumes of inbound calls. The primary purpose of an ACD is to distribute incoming calls to contact center agents or employees with specific skills.
FlyFone provides an advanced ACD system with features including:

• Skill-based Call Routing: Automatically routes calls to agents with the most appropriate skills
• Account-based Routing: Identifies customers and routes to appropriate agents
• Priority and FIFO Routing: Ensures important calls are handled first
• Wait Time Notification: Informs customers of estimated waiting time

[/ux_text]

[/col]
[col span=”7″ span__sm=”12″ padding=”0px 50px 0px 0px” padding__sm=”0px 0px 0px 0px” class=”amlab_or4″]

[ux_text text_color=”rgb(38, 37, 44)” class=”amlab_ngrad”]

Connect Local Hotline / Toll Free Worldwide

[/ux_text]
[ux_text font_size=”2.35″ text_color=”rgb(127, 128, 148)” class=”amlab_justify”]

With IVR features, we provide an extremely smart and flexible solution to access information and perform important tasks using the phone keypad. Our IVR system helps direct customers to the right support channel they need (e.g., Press 1 for sales, Press 2 for promos, Press 5 to talk to an executive, etc.).

It’s a perfect feature to build an interactive voice menu suiting your needs in the language of your choice. IVR can accept input from callers, usually in the form of pressed phone keys, and can accept voice input and in some cases translate that into actions.

[/ux_text]

[/col]
[col span=”5″ span__sm=”12″ align=”right” class=”amlab_or3″]

[ux_image id=”1660″ image_size=”original” visibility=”hide-for-small”]

[/col]

[/row]
[row class=”amlab_flexmob”]

[col span=”5″ span__sm=”12″]

[ux_image id=”1661″ image_size=”original”]

[/col]
[col span=”7″ span__sm=”12″ padding=”0px 0px 0px 50px” padding__sm=”0px 0px 0px 0px”]

[ux_text text_color=”rgb(38, 37, 44)” class=”amlab_ngrad”]

Comprehensive API Integration

[/ux_text]
[ux_text text_color=”rgb(127, 128, 148)” class=”amlab_justify”]

Our Cloud Call Center infrastructure supports a comprehensive API (Application Programming Interface) so that you can integrate our Call & SMS service into your existing back-end systems (CMS/CRM, etc.). It’s a simple and quick deployment that many of our customers are currently using.

Benefits of API integration:

• Seamless connection with existing CRM systems
• Integration of customer data and call history
• Workflow customization according to business needs
• Development of custom applications on our platform

[/ux_text]

[/col]
[col span=”7″ span__sm=”12″ padding=”0px 50px 0px 0px” padding__sm=”0px 0px 0px 0px” class=”amlab_or4″]

[ux_text text_color=”rgb(38, 37, 44)” class=”amlab_ngrad”]

Monitoring Call Operation Efficiency

[/ux_text]
[ux_text text_color=”rgb(127, 128, 148)” class=”amlab_justify”]

Our Cloud Call Center allows supervisors to evaluate agent performance by measuring call activities based on monthly/daily/hourly dialed calls, talk time, wait time, and abandoned calls. Performance can be evaluated on an individual agent basis, or by group and department (Telesales team, VIP team, Retention team).

• Advanced monitoring tools:
• Real-time call listening capability
• Monitor and change agent status
• Prioritize and redirect calls

Call center leaders who are actively managing queues and agents have the ability to listen to calls, monitor and change agent status, prioritize and redirect calls. Our tool provides true depth into your organization’s calls, including features such as silent monitoring of agents and queues, real-time status of agents and queues.

[/ux_text]

[/col]
[col span=”5″ span__sm=”12″ align=”right” class=”amlab_or3″]

[ux_image id=”1662″ image_size=”original” visibility=”hide-for-small”]

[/col]

[/row]
[row class=”amlab_flexmob”]

[col span=”5″ span__sm=”12″]

[ux_image id=”1663″ image_size=”original”]

[/col]
[col span=”7″ span__sm=”12″ padding=”0px 0px 0px 50px” padding__sm=”0px 0px 0px 0px”]

[ux_text text_color=”rgb(38, 37, 44)” class=”amlab_ngrad”]

All Call Recording Management

[/ux_text]
[ux_text text_color=”rgb(127, 128, 148)” class=”amlab_justify”]

With the ability to quickly and easily access 100% of your organization’s calls, you can control all conversations your team has with customers and dramatically improve your agents’ performance and increase your customer satisfaction scores to drive top and bottom-line improvements.

Call recording features:

• 100% call recording hosted in our private cloud computing for greater reliability, security, and availability
• Web-based Recording Management
• Sort by agent name, extension number
• Filter records by: Date, Agent, Destination, Call Type
• Multi-level permission access restriction

[/ux_text]

[/col]

[/row]
[ux_banner height=”328px” class=”amlab_freetrialbg”]

[text_box width=”80″ width__sm=”90″ position_x=”50″ position_y=”50″ text_align=”left”]

Ready to Boost Your Sales?

[button text=”Start Free Trial” letter_case=”lowercase” size=”large” radius=”99″]

[/text_box]

[/ux_banner]

[/section]
[section class=”amlab_sp30″]

[row v_align=”middle” h_align=”center”]

[col span=”7″ span__sm=”12″ class=”pb-0″]

[ux_text text_align=”center” text_color=”rgb(38, 37, 44)” class=”amlab_homtex”]

Real-Time and Powerful
Reporting System

[/ux_text]

[/col]
[col span=”9″ span__sm=”12″]

The call reports provide rich insight into agent performance and behavior. At the click of a mouse, leaders have access to agent productivity metrics (calls handled, talk time, abandoned calls, etc.).

[/col]

[/row]
[row class=”amlab_flexmob”]

[col span=”5″ span__sm=”12″]

[ux_image id=”1667″ image_size=”original”]

[/col]
[col span=”7″ span__sm=”12″ padding=”0px 0px 0px 50px” padding__sm=”0px 0px 0px 0px”]

[ux_text text_color=”rgb(38, 37, 44)” class=”amlab_ngrad”]

Outbound Report

[/ux_text]
[ux_text text_color=”rgb(127, 128, 148)” class=”amlab_justify”]

Reports updated in real-time:

• Agent performance report
• Timely report: Monthly, Daily, Hourly outbound call report
• Hangup side
• Detail report: call time, agent name, customer number, begin time, hang-up time, hold time, call status, and more
• Export to Excel

[/ux_text]

[/col]
[col span=”7″ span__sm=”12″ padding=”0px 50px 0px 0px” padding__sm=”0px 0px 0px 0px” class=”amlab_or4″]

[ux_text text_color=”rgb(38, 37, 44)” class=”amlab_ngrad”]

Inbound Report

[/ux_text]
[ux_text text_color=”rgb(127, 128, 148)” class=”amlab_justify”]

Reports updated in real-time:

• Agent performance report
• Handled call report
• Abandon call Report
• Hangup side Detail report: call time, agent name, customer number, etc.
• Begin time, hang-up time, hold time, call status, and many other metrics
• Export to Excel

[/ux_text]

[/col]
[col span=”5″ span__sm=”12″ align=”right” class=”amlab_or3″]

[ux_image id=”1666″ image_size=”original” visibility=”hide-for-small”]

[/col]

[/row]
[row class=”amlab_flexmob”]

[col span=”5″ span__sm=”12″]

[ux_image id=”1663″ image_size=”original”]

[/col]
[col span=”7″ span__sm=”12″ padding=”0px 0px 0px 50px” padding__sm=”0px 0px 0px 0px”]

[ux_text text_color=”rgb(38, 37, 44)” class=”amlab_ngrad”]

Call Recording Management

[/ux_text]
[ux_text text_color=”rgb(127, 128, 148)” class=”amlab_justify”]

• 100% Recording
• Multi-format Voice Recording
• Web-based management and online listening
• Listen right after call completion
• Sort by: phone number, agent, call time
• Export to Excel

[/ux_text]

[/col]
[col span=”7″ span__sm=”12″ padding=”0px 50px 0px 0px” padding__sm=”0px 0px 0px 0px” class=”amlab_or4″]

[ux_text text_color=”rgb(38, 37, 44)” class=”amlab_ngrad”]

SMS Mass Sending Tool

[/ux_text]
[ux_text text_color=”rgb(127, 128, 148)” class=”amlab_justify”]

Regardless of what you want to send out – promotions, discounts, updates, or notifications – our SMS mass sending tool lets you reach thousands instantly and globally. It’s very common nowadays to strengthen and improve relationships with customers by sending special promotions and satisfaction surveys via text messaging.

SMS features:

• SMS scheduler allows you to schedule SMS sending for future events
• Track real-time results and use analytics to better approach your future campaigns
• Blacklist management to keep your SMS away from user complaints
• Global reach to more than 50 countries worldwide
• Any country. Any volume. Any scale. Send SMS globally in minutes using our messaging service

[/ux_text]

[/col]
[col span=”5″ span__sm=”12″ align=”right” class=”amlab_or3″]

[ux_image id=”1664″ image_size=”original” visibility=”hide-for-small”]

[/col]

[/row]

[/section]
[section bg_color=”rgba(246, 242, 233, 0.5)”]

[row v_align=”middle” h_align=”center”]

[col span=”10″ span__sm=”12″]

[ux_text text_align=”center” text_color=”rgb(255, 181, 7)”]

Why Choose Us

[/ux_text]
[ux_text text_align=”center” text_color=”rgb(38, 37, 44)” class=”amlab_ntex”]

Get Started with FlyFone Cloud Call Center

[/ux_text]
[ux_text text_align=”center” text_color=”rgb(127, 128, 148)”]

FlyFone Cloud Call Center provides everything your business needs today and into the future. Launch your new contact center almost immediately and enjoy all the advantages of a cloud computing environment without hardware expenses, software licensing fees, or implementation and maintenance teams to hire.

Contact us today for a free consultation and a 14-day unlimited feature trial.

[/ux_text]

[/col]
[col span=”6″ span__sm=”12″ animate=”fadeInLeft”]

[featured_box img=”1304″ img_width=”71″ pos=”left” class=”amlab_spic amlab_newgrad”]

[ux_text text_color=”rgb(0,0,0)” class=”amlab_ngrad amlab_justify”]

Cloud Call Center

Flexible cloud-based call center solution that reduces costs and easily scales with your business needs.

[/ux_text]

[/featured_box]
[featured_box img=”1304″ img_width=”71″ pos=”left” class=”amlab_spic amlab_newgrad”]

[ux_text text_color=”rgb(0,0,0)” class=”amlab_ngrad”]

Outbound Call Center

Professional outbound calling service to effectively reach customers, boost sales, and expand market presence.

[/ux_text]

[/featured_box]

[/col]
[col span=”6″ span__sm=”12″ padding=”0px 0px 0px 50px” padding__sm=”0px 0px 0px 0px” margin=”0px 0px 0px 0px” align=”center” animate=”fadeInRight”]

[featured_box img=”1304″ img_width=”71″ pos=”left” class=”amlab_spic amlab_newgrad”]

[ux_text text_color=”rgb(0,0,0)” class=”amlab_ngrad amlab_justify”]

Smart, Scalable Call Center Software

Modern call center platform with comprehensive call management features, detailed reporting, and CRM integration.

[/ux_text]

[/featured_box]
[featured_box img=”1304″ img_width=”71″ pos=”left” class=”amlab_spic amlab_newgrad”]

[ux_text text_color=”rgb(0,0,0)” class=”amlab_ngrad amlab_justify”]

BPO Call Center

Professional call center outsourcing service helping businesses optimize resources and focus on core operations.

[/ux_text]

[/featured_box]

[/col]

[/row]

[/section]
[section bg_color=”rgba(246, 242, 233, 0.5)” class=”amlab_sp30″]

[row v_align=”middle”]

[col span=”6″ span__sm=”12″ padding=”0px 70px 0px 0px” padding__sm=”0px 0px 0px 0px”]

[ux_text text_align=”left” text_color=”rgb(38, 37, 44)” class=”amlab_ntex”]

Start Your Cloud Contact Center Today!

[/ux_text]
[ux_text text_align=”left” text_color=”rgb(127, 128, 148)” class=”amlab_justify”]

Have a question about our products or want to chat with our technical experts? Get in touch with our sales team to book a demo and start your journey to building the contact center of your dreams.
[/ux_text]

[/col]
[col span=”6″ span__sm=”12″ padding=”24px 24px 0px 24px” margin=”0px 0px 0px 0px” class=”amlab_botform amlab_bfyb”]

[ux_text text_color=”rgb(255,255,255)”]

Contact

[/ux_text]
[divider width=”100%” height=”1px” color=”rgb(227, 227, 232)”]

[/col]
[col span__sm=”12″]

[/col]

[/row]

[/section]
[section class=”amlab_sectbg” visibility=”hidden”]

[row]

[col span__sm=”12″ animate=”fadeInDown”]

[ux_text text_align=”center” text_color=”rgb(255, 181, 7)”]

How We Help You

[/ux_text]
[ux_text text_align=”center” text_color=”rgb(38, 37, 44)” class=”amlab_homtex”]

Frequently Asked Questions

[/ux_text]

[/col]

[/row]
[row]

[col span__sm=”12″ animate=”fadeInUp”]

[accordion class=”amlab_accordion”]

[accordion-item title=”What are data analytics?”]

[ux_text text_color=”rgb(127, 128, 148)”]

Phasellus tristique eu nisl eu consectetur. Morbi urna massa, imperdiet in mauris et, euismod vestibulum lacus. Integer enim elit, tincidunt aliquam ligula id, lacinia auctor orci. Sed quis lobortis eros.
[/ux_text]

[/accordion-item]
[accordion-item title=”What are data analytics?”]

[ux_text text_color=”rgb(127, 128, 148)”]

Phasellus tristique eu nisl eu consectetur. Morbi urna massa, imperdiet in mauris et, euismod vestibulum lacus. Integer enim elit, tincidunt aliquam ligula id, lacinia auctor orci. Sed quis lobortis eros.
[/ux_text]

[/accordion-item]
[accordion-item title=”Why need SEO?”]

[/accordion-item]
[accordion-item title=”Những công cụ nghiên cứu từ khóa được sử dụng?”]

[/accordion-item]
[accordion-item title=”Loại từ khóa nào thường được tối ưu hóa?”]

[/accordion-item]
[accordion-item title=”Doanh nghiệp của tôi có cần SEO không? SEO hoạt động như thế nào?”]

[/accordion-item]
[accordion-item title=”Tại sao nên chạy SEO?”]

[/accordion-item]

[/accordion]

[/col]

[/row]

[/section]